Last Updated: Mars 27, 2026

At [Your Store Name], customer satisfaction is our priority. We strive to provide high-quality products and an excellent shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, your item must:

• Be unused, unworn, and in its original condition.

• Be returned with all original tags, labels, and packaging.

• Be free from stains, odors, damage, or signs of use.

• Include proof of purchase or your order confirmation.

We reserve the right to refuse returns that do not meet these requirements.

2. Non-Returnable Items

Due to hygiene, health, and safety reasons, the following items cannot be returned unless they arrive damaged, defective, or incorrect:

• Shapewear that has been worn or washed.

• Underwear, thongs, and other intimate apparel.

• Gift cards.

• Final sale, clearance, or promotional items marked as non-returnable.

If applicable consumer protection laws in your country provide additional rights, those rights will apply.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

• Your order number.

• A description of the issue.

• Clear photos showing the product and the problem.

After reviewing your request, we will determine the appropriate resolution, which may include a replacement, refund, or another suitable solution.

4. How to Start a Return

To initiate a return, please contact our customer support team before sending any item back.

Please include:

• Full name.

• Order number.

• Reason for the return.

Returns sent without prior authorization may experience delays or may not be accepted.

5. Return Shipping

Unless the return is due to our mistake, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages and are not responsible for items lost during return transit.

6. Refund Process

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

If your return is approved:

• Your refund will be issued to your original payment method.

• Processing times vary depending on your payment provider but typically take 5–10 business days after approval.

• Shipping fees are generally non-refundable unless the return results from our error or is otherwise required by law.

7. Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or product, we recommend placing a new order after your eligible return has been approved (where applicable).

8. Order Cancellations

Orders are processed as quickly as possible.

If you wish to cancel your order, please contact us immediately. We cannot guarantee cancellation once an order has entered processing or has been shipped.

9. Refused Deliveries

If a package is refused or cannot be delivered because of an incorrect shipping address provided by the customer, additional shipping charges or restocking fees may apply where permitted by law.

10. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by local authorities.

These charges are the responsibility of the customer unless otherwise stated at checkout.

11. Fraud Prevention

To protect both our customers and our business, we reserve the right to refuse refunds or returns in cases involving suspected fraud, abuse of our return policy, or unauthorized transactions, subject to applicable law.

12. Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any statutory consumer rights that cannot be waived under the laws applicable to your purchase.

13. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us.

Email: support@[yourdomain].com

Customer Support: Monday – Friday